Effective Date: August 16, 2026

Website: https://gomezpet.shop/

Business Name: GomezPet

At GomezPet, we aim to deliver your pet products quickly, safely, and transparently. This Shipping Policy explains our handling times, transit schedules, rates, and delivery procedures in full compliance with Google Merchant Center (GMC) requirements.

1. Order Processing & Handling Time

• Order Cut-Off Time: 5:00 PM (EST – Eastern Standard Time).
  • Orders placed before 5:00 PM EST (Monday–Friday) begin processing the same day.
  • Orders placed after 5:00 PM EST or on weekends/holidays will begin processing on the next business day.
• Handling / Processing Time: 1 to 2 business days (Monday through Friday).

2. Shipping Rates & Transit Times

We ship to addresses within the contiguous United States via trusted carriers including USPS, FedEx, UPS, and DHL.

• Total Estimated Delivery Time:
  • Standard Shipping: Handling (1–2 business days) + Transit (3–5 business days) = 4 to 7 business days total.
  • Expedited Shipping: Handling (1 business day) + Transit (1–2 business days) = 2 to 3 business days total.

3. Shipment Tracking

Once your package is dispatched from our fulfillment center, you will receive an automated shipping confirmation email containing a carrier tracking number. You can monitor your package status directly on the carrier’s website or by logging into your account at gomezpet.shop.

4. Shipping Restrictions & Delivery Locations

• Delivery Scope: We currently ship to all addresses within the United States.
• P.O. Boxes & APO/FPO: We deliver to P.O. Boxes and APO/FPO military addresses via standard USPS shipping.
• Address Accuracy: Please double-check your shipping address during checkout. GomezPet is not responsible for non-delivery or shipping delays caused by incorrect or incomplete shipping information provided by the customer.

5. Lost, Delayed, or Damaged Packages

• Items Damaged in Transit: If your package arrives damaged, please take clear photos of the damaged box/items immediately and email our support team at info@gomezpet.shop within 48 hours of delivery.
• Missing or Stolen Packages: If your tracking status shows “Delivered” but you have not received your shipment, please inspect your property, check with family or neighbors, and contact your local mail carrier. If your parcel remains missing, contact us at info@gomezpet.shop so we can assist in opening a claim with the carrier.

6. Order Changes & Cancellations

If you need to change your delivery address or cancel an order, please contact us immediately at +1 (361) 529-7902 or info@gomezpet.shop. Once an order has entered processing/dispatch, we are unable to alter delivery details or cancel the shipment, and a standard return will need to be initiated upon receipt.

7. Store Contact Information

If you have any questions regarding shipping fees, delivery times, or order tracking, please contact our support team:

• Store Name: GomezPet
• Website URL: https://gomezpet.shop/
• Support Email: info@gomezpet.shop
• Support Phone: +1 (361) 529-7902
• Physical Business Address: 4025 W Waters Ave, Tampa, FL 33614, United States