Effective Date: August 16, 2026
Website: https://gomezpet.shop/
Business Name: GomezPet
At GomezPet, customer satisfaction is our top priority. We strive to provide high-quality pet products and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help with a straightforward, transparent return and refund process designed to meet all Google Merchant Center (GMC) guidelines.
1. 30-Day Return Window
We offer a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.
To be eligible for a return:
- The item must be unused, unwashed, and in the same condition that you received it.
- The item must be in its original packaging with all tags, labels, and accessories attached.
- Proof of purchase (order confirmation, receipt, or invoice) is required.
2. Return Process & Instructions
To initiate a return, please follow these steps:
- Submit a Request: Email our support team at info@gomezpet.shop with your order number, product details, and the reason for the return (include photos if the item arrived damaged or defective).
- Receive Instructions: Once your request is reviewed, we will send you a Return Merchandise Authorization (RMA) along with instructions on where and how to send your package.
- Ship the Item: Pack the item securely and ship it to our physical return location:
- Return Address: 4025 W Waters Ave, Tampa, FL 33614, United States
Note: Returns sent back without prior approval/RMA will not be accepted.
3. Return Shipping Costs & Fees
| Reason for Return | Shipping Cost | Restocking Fee |
| Defective, Damaged, or Incorrect Item (Store Error) | FREE (We provide a prepaid return label) | $0.00 |
| Customer Remorse / Wrong Size / Changed Mind (Customer Choice) | Customer (Customer pays actual return shipping costs) | $0.00 |
- No Restocking Fees: We do not charge any restocking or handling fees for returned items.
4. Damaged, Defective, or Wrong Items Received
Please inspect your order upon receipt. If the item is defective, damaged, or if you received the wrong item, contact us immediately at info@gomezpet.shop or +1 (361) 529-7902. We will evaluate the issue and send a replacement or issue a full refund at no extra cost to you.
5. Non-Returnable & Exempt Items
For safety and hygiene reasons, certain types of items cannot be returned:
- Opened or consumed pet food, treats, and healthcare supplements.
- Customized, personalized, or made-to-order items.
- Items marked as Final Sale or clearance items.
6. Refunds & Processing Time
- Inspection: Once we receive and inspect your return, we will send an email notification regarding the approval or rejection of your refund.
- Refund Method: If approved, your refund will be processed automatically back to your original method of payment (e.g., Credit Card, PayPal).
- Processing Time: It typically takes 5 to 7 business days for your bank or credit card company to process and post the refund to your statement.
Late or Missing Refunds:
If you haven’t received a refund after 7 business days:
- Re-check your bank account or credit card statement.
- Contact your bank/credit card company, as it may take additional time for funds to officially post.
- If you’ve completed all steps and still have not received your refund, please contact us at info@gomezpet.shop.
7. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Alternatively, reach out to info@gomezpet.shop for assistance with product exchanges.
8. Business & Contact Information
For any questions regarding returns, refunds, or customer support:
- Store Name: GomezPet
- Website URL: https://gomezpet.shop/
- Support Email: info@gomezpet.shop
- Phone Number: +1 (361) 529-7902
- Physical Address: 4025 W Waters Ave, Tampa, FL 33614, United States